Guest information
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ADAPTERS, ELECTRICAL CONNECTIONS, CHARGING CABLES+
All sockets supply 230 V/50 Hz. A selection of power and telephone adapters is available at reception.
AIRPORT+
The nearest major airports are Nuremberg and Munich. Transfer information is available at reception.
ARRIVAL+
Your room and the wellness area are available from 15:30 on the day of arrival. Early check-in is available for a surcharge, subject to availability. If you would like to use the wellness area before check-in, you can add a half-day pass for a surcharge.
BABY COT+
We will gladly place a baby cot in your room for a fee. Please contact reception.
BANK+
Information about banks and cash machines in the area is available at reception.
BANQUETS+
For celebrations, events and banquets, please contact our events team or reception.
BAR+
The hotel bar is usually open from 20:00 to 01:00. Opening times are subject to change.
BATHROBE / BATH SLIPPERS+
Depending on the services you have booked, you will find a bathrobe in your room. Bath slippers can be purchased at reception. Replacements or other sizes are available from reception.
BATHROOM STOOL+
A bathroom stool is available from reception, subject to availability.
BED LINEN+
Your bed linen can be changed on request. Please let reception or housekeeping know.
BICYCLES+
Information about bicycle parking, hire and tours is available at reception.
BOWLING ALLEY+
The bowling alley can be reserved, subject to availability. Please contact reception.
BREAKFAST+
Breakfast is served from 07:00 to 10:30.
CAR+
If you have any questions about garages, breakdown assistance or petrol stations, reception will be pleased to help.
CHARGING STATION+
Charging facilities for electric vehicles are available at the hotel. Please ask reception for details.
CHECK-OUT+
On the day of your departure, your room is available until 10:30. We kindly ask you to vacate your room by then and hand in your key at reception. For departures after 11:00, we charge a late check-out fee. We will gladly store your luggage at reception on the day of departure. If you are not quite ready to leave us, you are welcome to use the sauna and wellness area for the whole day for a fee, subject to availability and by prior arrangement.
CHURCH SERVICES+
Information about church services in the area is available at reception.
COFFEE AND CAKE+
Coffee and cake are usually served from 14:30 to 16:30.
COMPLAINTS+
If anything is not to your satisfaction, please speak to us directly. Reception will be pleased to help.
CONNECTING CORRIDOR+
The connecting corridor between the main building and the guesthouse is located on the basement level and is signposted.
DOCTORS, PHARMACY, HOSPITAL+
Information about doctors, pharmacies and hospitals is available at reception at any time. In an emergency, please call 112.
DOGS+
Dogs are welcome in selected rooms by prior arrangement and for a fee. Please observe the hotel rules.
DRINKS VENDING MACHINE+
Information about the drinks vending machine is available at reception.
ELECTRIC VEHICLES+
Charging facilities for electric vehicles are located at the hotel. Information on how to use them is available at reception.
EMERGENCY NUMBERS+
Fire brigade and ambulance: 112. Police: 110. Reception can be reached internally on 91.
ENTRANCES+
Please use the signposted entrances of the main building and the guesthouse. At night, access is possible with your room key card.
EXCURSIONS+
Information and recommendations for excursions in the Altmühl Valley are available at reception.
EXTRA BED+
An extra bed can be provided for a fee, subject to availability. Please contact reception.
FEEDBACK FORM+
Your opinion matters to us. Reception will be happy to tell you how you can leave feedback.
FIRE EXTINGUISHERS+
Fire extinguishers and escape routes are signposted throughout the hotel. Please note the information in your room and in the corridors.
FITNESS ROOM+
The fitness room is located on the basement level, in the area of the connecting corridor between the main building and the guesthouse, and is open from 06:00 to 23:00.
FLOWERS+
We will gladly arrange flowers for you if ordered in advance. Please contact reception in good time.
FOOD AND DRINK+
Please note the information on consuming food and drinks you have brought with you in the public areas of the hotel. If you have any questions, reception will be pleased to help.
GARAGE+
Information about garage and storage facilities is available at reception.
GARDEN+
Our outdoor areas and the garden are available to you during opening hours.
GIFT VOUCHERS+
Gift vouchers are available at reception and via the hotel website.
HAIR DRYER+
You will find a hair dryer in your bathroom.
HAIRDRESSER+
Reception will be pleased to recommend hairdressers in the area.
HOUSEKEEPING+
Your room is cleaned as part of our daily housekeeping service. Please let reception know of any special requests.
INTERNET / WI-FI+
Wi-Fi is available in the hotel. You will find the access details at reception or in your room information.
IRONING AND LAUNDRY SERVICE+
An ironing and laundry service is available by arrangement. Information and prices are available at reception.
IRONING STATION+
Information about the ironing station is available at reception.
LIFT+
All floors of the hotel can be reached by lift. Please follow the signs in the main building and the guesthouse.
LOST PROPERTY+
Please hand in any items you find at reception. You can also enquire there about items you have lost.
LUGGAGE SERVICE+
If needed, our team will be pleased to help you with your luggage. Please contact reception.
LUGGAGE STORAGE+
We will gladly store your luggage at reception before your arrival or after your departure.
MOBILE PHONES+
Mobile reception may vary depending on the network and the part of the building. If necessary, please use the hotel Wi-Fi.
NON-SMOKING AREAS+
All indoor areas of the hotel are non-smoking. Please use the designated smoking areas.
PARKING+
Free parking is available directly at the hotel. Please use the designated areas.
PAYMENT METHODS+
Please ask reception which payment methods are accepted.
PHOTOCOPIES, PRINTING AND SCANNING+
Copies, printouts and scans can be arranged via reception.
PILLOW / DUVET SELECTION+
Additional pillows or duvets are available from reception, subject to availability.
POST+
You can hand in your outgoing post at reception.
QUIET HOURS+
Please be considerate of other guests between 22:00 and 07:00.
RADIO+
Depending on the television set, radio stations can be received via the TV.
RECEPTION+
Our opening hours are as follows:
Reception is open daily from 07:00 to 20:30. You can reach reception internally on 91 or by telephone on +49 8423 189-0.
RECREATION ROOM+
Information about the recreation room, games room and bowling alley is available at reception.
RESTAURANT+
Breakfast: 07:00–10:30. Lunch: 12:00–13:30. Coffee and cake: 14:30–16:30. À-la-carte dinner: 18:00–20:30. Half board: 18:30–20:00.
ROOM KEY CARD+
Your key card opens your room and, depending on the time of day, the designated hotel entrances. Please return it when you leave.
ROOM SERVICE+
Food: daily 09:00–13:30 and 18:00–20:30. Pizza and tarte flambée: orders until 22:30. Drinks: daily 09:00–22:30. Please order via reception on internal number 91. A service charge of €5.00 applies per order.
SAFE+
Information on using the safe can be found in your room or obtained from reception.
SEWING SERVICE+
Small sewing repairs can be arranged by agreement. Please contact reception.
SHOE-SHINE MACHINE+
There is a shoe-shine machine in the hotel. Reception will tell you where to find it.
TAXI+
Reception will be pleased to order a taxi for you. Please allow sufficient time.
TELECOMMUNICATIONS+
Reception will help you with external telephone calls and other telecommunications questions.
TOILETRIES+
A small selection of toiletries is available at reception.
TOWEL CHANGE+
For a change of towels, please follow the information in your room or contact housekeeping.
TRAIN AND BUS SERVICES+
Timetables and information about train and bus connections are available at reception.
TRAIN STATION+
Reception will provide directions and timetable information for nearby train stations.
UMBRELLA+
Umbrellas can be borrowed from reception, subject to availability.
WAKE-UP CALL+
You can book a wake-up call via reception.
WALKING, CYCLING AND CIRCULAR ROUTES+
Route suggestions, maps and information about cycling and walking routes are available at reception and in the digital guest folder.
WELLNESS AREA+
Our opening hours are as follows:
Swimming pool: 07:00–21:00. Sauna and steam baths: 12:00–21:00. Wellness treatments: Monday to Sunday 09:00–18:00. Appointments: 08423/9850242.